FAQ

FAQ 2018-03-13T12:12:45+00:00

Product FAQs

Yes! If you want to stick them on a window with the design facing through the window, we can print your design on the sticky side. A good example is a car window sticker, where it’s placed on the inside of the window but faces outwards.

Yes! With white ink, we can print parts of your design in white, or print a white base layer under your design and then print the design on top in full color so it’s much more vivid than typical clear stickers.

Low tack stickers use a special adhesive that sticks firm, but can be easily removed without residue if required. They’re usually best for temporary placements on windows.

With metallic stickers, we can give any part of the design a shiny metallic finish. And with our Color-Logic technology, we can print in any metallic color, not just gold and silver.

Clear stickers use transparent polypropylene vinyl, so your design is visible in full color, but the background remains see-through. This makes them perfect for windows or any surface where you want the background to blend in.

Our stickers use a range of adhesives depending on the type of material, but they are all acrylic-based (therefore water-based).

It’s a food-safe adhesive (if you require food-safe labels or stickers), as acrylic is typically used for plastic drinks bottles and food containers. It therefore complies with BfR XIV or FDA 21 CFR 175.105.

The adhesives we use also have service temperatures from -22f (-30c) to 176f (80c) with high rated tack, peel adhesion and shear resistance (except for our low tack stickers that are designed to be peeled off with ease).

Paper is generally a bit less durable than vinyl, and not waterproof, but it is the cheapest option and can also be 100% food-safe in situations where the stickers or labels may come into contact with food.

Polypropylene vinyl, or PP, is fully waterproof, weatherproof, UV-resistant and tear-resistant. Ideal for years of durable indoor or outdoor use.

Artwork & Design

When we’re processing your order, we’ll request the artwork file to be sent to us. If you’re unsure about whether it’s correct, you can also request a PDF proof so you can see how it would look before it’s printed.

If you don’t have a print-ready design file, we also offer an in-house design service to create one for you. In this case, we’ll require any logos or images you’d like us to use, as well as the text content and a brief of how you’d like your sticker or label design to look.

Print-ready artwork must be supplied with the following specifications in mind:

File format: PDF and JPEG are preferred, but we can also accept AI and PSD files

Resolution: 300 dpi is recommended, and it can be higher if needed

Colour: CMYK

Bleed: 3mm

Safe zone: 3mm (all important text and content should be at least 3mm away from the edge of the sticker)

If in doubt, feel free to send over a copy of your artwork file and we’ll check it. In some cases, we can even fix it at no extra charge so it’s suitable for use with our print systems.

We will need to know what you would like the custom shape to be.

You can either create a separate layer in your artwork which shows the outline of the shape, or describe it to us.

In some cases, it’s immediately obvious what the shape will be just by looking at the artwork. If that’s the case, let us know.

Whichever way you choose, we’ll send you a PDF proof to make sure everything looks exactly right before we print.

We will need to know which parts of your artwork you would like in metallic, and also what color you would like the metallic finish to be (you can choose, gold, silver or a range of colors thanks to our Color-Logic technology).

To do this, you can either create a separate layer in your artwork file that shows the parts to be printed in metallic, or explain the parts by describing them to us. You could also circle or highlight an image of your artwork and send it to us if that’s easier.

Either way, we’ll send you a PDF proof to make sure everything looks exactly right before we print.

This depends on whether you have any white parts in your design that you would like to be printed in white on the transparent material.

I DON’T have white parts that require printing – We will leave all transparent and white parts of your artwork un-printed. This means you can leave the background of your artwork white, or make it transparent if you prefer. Either way is fine and will achieve the desired transparent background.

I DO have white parts that require printing – We’ll need to know which parts of you artwork you require in white. You can either leave them white in the artwork with a transparent background, create a separate layer in your artwork that indicates only the white areas, or explain it to us (either by describing the white parts required, or circling an image of your artwork).

Either way, we’ll send you a PDF proof to make sure everything looks exactly right before we print.

Applications & Uses

If you need extra tough stickers or labels, we can laminate them as well. This adds a special coating over the print to make it more resistant to scratches and abrasion.

Polypropylene vinyl is particularly durable as it’s tear-resistant. It can even peel off in one go without any ripping.

If you choose paper without varnish or laminate, they will be 100% food-safe thanks to our food-safe adhesive and FDA-approved toners – even when it comes to direct food contact.

There’s also the option of polypropylene vinyl that’s safe for the outside of food packaging. If you contact us with your requirements, we’ll help you find the perfect solution.

Yes! The polypropylene vinyl and toners we use are waterproof and UV resistant. In combination with a strong adhesive, they can handle years of outdoor use in all weather conditions.

We sure do! All of our polypropylene vinyl stickers and labels are fully waterproof, including waterproof ink toner.

Supply

Yes, we can supply them individually cut. Perfect for handing out one-by-one or including in parcels with the backing ready to be peeled off when needed.

Yes,we can supply on sticker sheets if required, including DL, A5, A4 and A3 sizes. The number per sheet depends on the size of the stickers and the size of the sheet you choose.

Yes! By default we supply on rolls as they’re easy to ship and generally the best for distribution in most circumstances. Rolls are also ideal for the hand and mechanical application of labels.

Turnaround & Shipping

Shipping worldwide is FREE. However, we have minimum order values based on the destination:

USA and Canada minimum order value – $, £, €

UK minimum order value – $, £, €

Europe minimum order value – $, £, €

Rest of world minimum order value – $, £, €

All orders above this minimum spend are shipped free of charge.

We have listed the typical time it can take from order confirmation to delivery for some of the most popular destinations.

Please note that these are estimates and can depend on certain factors (such as proofing artwork). If you request a bespoke design from our graphic designers, this usually adds 1 to 3 working days to turnaround depending on progress and the speed of responses.

Are you based outside of these countries and regions? We can still deliver to you. Please request a quote and state your delivery location for a bespoke quote along with a shipping time estimate.

The United States

Estimated time from order confirmation to delivery: 7-10 working days

The United Kingdom

Estimated time from order confirmation to delivery: 4-8 working days

Europe

Includes: Germany, France, Spain, Italy, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland.

Estimated time from order confirmation to delivery: 7-10 working days

Canada

Estimated time from order confirmation to delivery: 7-10 working days

Everywhere else worldwide

Please request a quote where we can provide an estimated delivery date for your location.

Found a faster print company? We’re very confident we can beat them on price and quality, particularly with our Xeikon presses and like-for-like price beat guarantee!

We deliver in the United States of America and worldwide, including the UK, Europe, Africa, Asia, North America, South America and Oceania. Delivery times vary by country.

We typically print orders within 2 to 3 working days (Monday to Friday). However, this can vary depending on requirements. If you have a deadline you must meet, we recommend contacting us where we can provide a definitive answer on whether we can assist you.

Service & Support

Due to the nature of custom manufacturing, we cannot provide a refund if you change your mind, no longer want your order, or have ordered an incorrect size.

However, if there’s a defect, we can provide a reprint or refund once the issue is verified. To report a defect, please use our contact form here (select “Order issue” as the department) and attach photographs of the defect along with a description. Please note that, in rare cases, we may request that the order is returned for verification before a reprint or refund is granted.

That being said, rest assured we’ll do our very best to make sure you’re delighted with your order. After all, refunds and reprints are bad for us too, and we’d much prefer you to be happy enough to order again with us in future!

While we do have sales lines available, please be aware that our staff speak English only, and may not be available during working hours in your time zone.

Often, it’s best to contact us via our quote form or contact form for a faster reply, where a call can be arranged at a convenient time if required.

To contact us for a free, no-obligation quote, please use our quote form. To contact us about anything else, including questions, please use our contact page.

While we aim to provide some of the lowest prices around for this level of quality and service, we also offer a price beat guarantee. This is where we guarantee to beat any like-for-like quote you may find elsewhere.

To use the guarantee, we’ll require evidence of the lower price you’ve found. You can either send us a URL to a website where prices are visible, or send us a copy of a printed/PDF quotation with the lower price. Generally, we try to make this process as easy as possible, but in some cases, we may need to verify the price first.

The quickest way to request a quote is by using our quote form here. Please detail as much as you can about what you’re looking for. If you’re unsure about anything, let us know and we’ll be happy to advise you along with information about prices for the options available.

You can request a price for one quantity, or list a range of quantities where we can provide a price for each.